Last Updated on March 16th, 2025
AI Processing & Encryption
Your uploaded photos are encrypted and stored securely to protect your privacy. Only you can access and view your stored images. However, to provide physique analysis, FrameMax must send a temporary, unencrypted copy of your image to OpenAI’s API for processing. Once the analysis is complete, this unencrypted image is not stored by FrameMax or OpenAI. By using FrameMax, you acknowledge that AI-based physique analysis requires temporarily transmitting your image to OpenAI’s servers for processing. OpenAI does not store these images after processing. If you do not agree to this, do not upload images for AI analysis.
Information We Collect
We may collect the following personal information when you register for an account, use our services, or interact with our app:
Account Information: Name, email address, and other details provided during account creation.
User-Uploaded Photos: Encrypted images stored securely, and temporary unencrypted images sent to OpenAI for AI analysis.
Physique Data & AI Analysis: Ratings, feedback, and workout recommendations generated by our AI system.
Payment Information: Processed securely through **RevenueCat**, which integrates with Apple’s App Store. FrameMax does not store any payment details.
Device & Usage Data: Information about your device, app usage, and interactions.
How We Use Your Information
We may use the information collected for the following purposes:
To provide and improve our services, including physique analysis, AI-generated feedback, and workout plans.
To personalize your experience based on your physique progress.
To communicate with you regarding your account, updates, and promotional offers.
To manage subscriptions and payments securely through RevenueCat, which integrates with Apple’s App Store.
To analyze user behavior and enhance app performance and features.
To comply with legal obligations and enforce our Terms of Service.
Data Retention and Deletion Policy
FrameMax follows strict data retention practices to protect user privacy. We store encrypted images and scan results only as long as necessary to provide our services. Below are our data retention guidelines:
User-uploaded images & physique ratings
Retained only while the user account is active. Deleted automatically after 12 months of inactivity. Users can request manual deletion of specific scans or their entire account.
User account data (email, username, subscription status)
Retained until the user deletes their account. If an account is inactive for 2 years, we may delete it after sending a warning email.
Deleted images
When a user deletes a photo, it is permanently removed from our servers and encrypted storage within 30 days. Backup copies may persist for an additional 60 days in case of accidental deletion.
Account deletion requests
Users can request full account deletion at any time. Upon request, your biometric images will be permanently deleted within 30 days, and all associated account data will be removed within 60 days. We retain minimal transactional records for legal compliance, but they do not include biometric data.
Biometric Data Conset
By using FrameMax, you agree to the collection, processing, and storage of biometric data (photographs used for physique analysis). You acknowledge that FrameMax encrypts all stored images and temporarily transmits raw images to OpenAI for processing. You must provide explicit consent before uploading images for analysis. FrameMax does not sell, lease, or profit from user biometric data in any way. If you do not consent, you must not use the AI analysis feature.
Withdrawing Consent for Biometric Data Processing
You have the right to withdraw consent for biometric data processing at any time. If you wish to delete your stored images and prevent further AI analysis, please contact business@framemax.app. Upon request, we will permanently delete your biometric data within 30 days.
Data Security Commitment
FrameMax prioritizes the security of your biometric data. We use AES-256-GCM encryption to protect stored images. Your encryption keys are managed securely and are not accessible by unauthorized parties. We implement strict access controls to prevent unauthorized access to user data.
Security Disclaimer
We take reasonable steps to protect your personal and biometric data, including encryption and strict access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. While we strive to protect your information, you acknowledge that any data transmission and storage carry inherent risks. In the unlikely event of a data breach, we will follow applicable laws and notify affected users promptly.
Third-Party Disclosure
We do not sell or trade your personal information. However, we may share data with:
AI Service Providers who process physique analysis.
Cloud Storage Providers to securely store your data.
Payment Processors (via the Apple App Store) for handling subscriptions.
Law Enforcement if required by law.
All third parties are required to keep your information confidential and comply with applicable data protection laws.
Cookies & Tracking Technologies
Our app may use cookies or similar technologies to enhance functionality and track usage analytics. You can manage cookie preferences through your device settings.
Your Rights & Choices
Depending on your location, you may have the right to:
Access your data and request a copy.
Correct or update your information.
Request deletion of your stored data.
Withdraw consent to data processing (which may limit app functionality).
To exercise your rights, contact us at business@framemax.app.
Compliance with Privacy Laws
We comply with:
PIPEDA (Canada’s privacy law) for handling user data.
GDPR (if applicable) for users in the European Union.
Apple’s App Store Guidelines regarding data protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. Any changes will be posted here, and the effective date will be updated accordingly. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at business@framemax.app